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Filter The Noise

We blog about design, technology, internet marketing and business on the web. As the name implies, we aim to "filter the noise" and share only the most relevant information. Feel free to chime in anytime with your thoughts and comments. Established 2004 in Colorado Springs, Colorado by HighTouch Web Design and Internet Marketing.

Who Says Bad Service Doesn't Affect Marketing

Dave Kolb - Thursday, July 23, 2009

Bad PR (customer service) caused United Airlines’ stock price to suffer a mid-flight stall, and it plunged by 10%, costing shareholders $180 million. Which, incidentally, would have bought Carroll (the star in the video below) more than 51,000 replacement guitars. Read the full story

This is not only a good lesson in the importance of good customer service, but it's also a good song and very well produced. Nice job guys...over 3.5 million views on YouTube!

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HighTouch Web Design

Colorado Springs, Colorado
Telephone: (719) 573.0084

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